DRY-ERASE-BOARDS.NET a TOBIN-WELCH COMPANY
E-mail is the best way to contact us. We check e-mail every day and respond as fast as we can. You should have a reply within one business day.
E-mail us at firstname.lastname@example.org.
If you have a question about your order, please make sure your e-mail includes your name and order number.
Call 1-877-269-1248 (USA/Canada).
Phone hours are weekdays (Monday - Friday) from 8:00 a.m. to 5:00 p.m. PACIFIC time. We observe daylight saving time.
Fax orders or questions to FAX 1-714-596-2866.
Some of our product ship within 72 hours
This map illustrates service schedules in business days as of May, 2006 for FedEx Ground shipments
For FedEx Ground, a business day does not include Saturdays,Sundays, or holidays.
Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.
Order online or call us at TOLL FREE 1-877-269-1248.
Thank you for visiting our web site. Please Email us with any questions you may have. At this time shipping is included in the sales price and only customers ordering and delivering within the state of California will be charged sales tax. All Credit Card Charges will appear as TOBIN-WELCH Marketing !!!
Most items ship within 1 to 3 days (Special Order items and oversized items ship in 3 to 4 weeks). Please contact us by phone at 1-877-269-1248 or email if you have specific delivery requirements or timeframes and we will try to accomodate you. We will keep you updated by email at your request on the status of your shipment.
At this time, we offer free shipping. Orders outside the 48 states will incur an additional charge to cover shipping. Freight items are only delivered to businesses. Limited access delivery fees are the responsibility of the customer as are any tolls in high traffic areas. Missed delivery dates can also incur additional charges. Residential delivery of freight items are subject to additional charges up to $175.00
Merchandise Return Program
All RETURNS MUST HAVE PRIOR APPROVAL.
IF YOU HAVE TO RETURN PRODUCT(S) FOR ANY REASONS EXCEPT "DAMAGED " IN SHIPPING AND ANY CUSTOM MADE PRODUCTS. WE HAVE A 30% RESTOCKING FEE
CHARGE PLUS THE COST OF THE FREIGHT (BOTH WAYS). RETURNS MUST BE MADE WITHIN 30 DAYS OF RECEIVING THE ORDER (IN-STOCK AND NON-CUSTOM ORDERS ONLY)
Merchandise must be in original crating and/or packaging or repackaged in a manner to protect the product during shipment. All returned items must be in 100% resalable condition. The return authorization number should be visible on all packages and on the freight bill.
Many of our items are custom made to order. This includes but is not limited to custom sized magnetic and non-magnetic boards, skins, unframed boards, sliding boards, custom cut boards, altered boards of any type and cabinets. These items are NON RETURNABLE and NON REFUNDABLE.
Orders may not be cancelled once shipped without prior approval. Without prior approval the order will be considered valid and no refund will be issued. Once as order is processed, it can only be cancelled if the factory has not shipped the item(s) (a calcellation fee of 5% of the total may be applied to the order). Custom orders cannot be cancelled.
Damages during transit are common when transporting whiteboards or chalkboards. However, you can do your part to help prevent it and we will be happy to replace any display board damaged during shipping and refused upon delivery. Call us and we will place a new order for you at no extra charge.
Simply sign for the boards: “damaged and refused” on the delivery ticket and have driver take back to their terminal.
Many of our boards are large, bulky & most times very heavy. A delivery driver will need assistance or you will get damages! Make sure you have enough man power to except delivery and bring into your building. If you are not sure of the weight just call us.
Most importantly make sure the items will fit through doorways, up stairways and in elevators if need be.
The trucking company is only responsible for taking the freight to the back of their truck. It is your responsibility to take the freight into the building. If you request inside delivery, inside door of building only not into your office, up stairs, in elevators etc., is an additional charge from the trucking company (if available) and you are 100% responsible for these charges regardless of the size of your order.
If your shipment is delivered by ups they will bring your shipment inside.
Never sign for any package before you inspect it. You must look at the package to see if there is any damage. We highly recommend opening each package and inspect it fully. If items are found to have damage just refuse the freight and call us. We can at that time make a new order for you. Once the driver leaves it is too late and it becomes your responsibility to file a claim. Call the trucking terminal immediately for instructions.
If any damage is found to the outside packaging it is best to open the package at that time to see if the contents are damaged. If you don't open the package you must note any damages to the packages on the bill of lading or receiving slip as follows:
"DAMAGE TO PACKAGE, CONTENTS MAY BE HARMED" and note any obvious damages found, the total number of damaged packages and description of the damage such as “hole in side” , “ truck driver would not wait for inspection" & have driver sign all copies and also print his name so you can read it. Pictures of damage will in most cases help when filing a claim
All claims for damaged goods during shipping must be made with the trucking company not dry-erase-boards.net. Usually within 14 days of delivery! The freight companies may have different deadlines.
If you have refused shipment because of damages, immediately fax a copy of the bill of lading noting the damages and driver signature to us at 714-596-2866. The trucking company may take up to two weeks to notify us and you want to get a replacement order going as soon as possible.
After signing for the shipment it is yours. If concealed damage is found at a later date it becomes your responsibility to file the claim with the carrier. A new board will be sent to you but at regular prices plus shipping (both ways).
Please contact us for specific warranty information on a particular item. Each manufacturer offers very good warranties ranging from 1 years up to 50 years. Most warranties cover full replacement for at least 3 years.
Security and Privacy
We are committed to insuring your privacy. All orders are processed via a secure server. We do not share information with anyone.
ALL CREDIT CARD CHARGES WILL APPEAR AS TOBIN-WELCH COMPANY.
SALES PHONE NUMBER: 1-877-269-1248
ALL CREDIT CARD CHARGES WILL APPEAR AS TOBIN-WELCH COMPANY.